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Trust BridgePro Knowledge Base

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Knowledge Base

Master every feature with our comprehensive step-by-step guides

Getting Started

Learn everything you need to know about getting started

Account Registration

Create your Trust BridgePro account in minutes

Video 1:56 min
Account Registration
Create your Trust BridgePro account in minutes
1:56 min

📖 Written Guide

Step-by-Step Account Creation

1

Visit Registration Page

Navigate to www.synexassets.com and click the "Create Account" button

2

Enter Personal Details

  • First Name (legal name)
  • Last Name (surname)
  • Valid Email Address
  • Strong Password (8+ characters, uppercase, number, special character)
3

Accept Terms & Create Account

Check the Terms of Service and Privacy Policy box, then click "Create Account"

4

Email Verification

Check your inbox for a 6-digit verification code and enter it to activate your account

5

Complete Profile Setup

  • Date of Birth
  • Country of Residence
  • Preferred Display Currency
6

Enable 2-Factor Authentication

Download Google Authenticator, scan the QR code, and enter the generated code for enhanced security

Dashboard Navigation

Master your Trust BridgePro control center

Text 5 min

Dashboard Overview

Portfolio Overview

View total balance, available funds, and asset distribution in real-time

Recent Activity

Track deposits, withdrawals, trades, and investment activities

Quick Actions

Fast access to deposit, withdraw, trade, and invest functions

Market Data

Live cryptocurrency prices and market trends

Sidebar Navigation

Dashboard - Main overview and control center
Funds - Deposit, withdraw, and swap between wallets
Investment - Browse and manage investment plans
Copy Trading - Follow successful traders automatically
Market - Live trading and AI bot features
Portfolio - PAMM/MAM account management

Sidebar Menu Guide

Complete guide to every sidebar navigation option

Text 8 min

Complete Sidebar Navigation

Your Trust BridgePro sidebar contains all the tools you need to manage your financial journey. Here's what each section does:

📊 Main Trading & Portfolio

Dashboard

Your main control center displaying portfolio balance, recent transactions, market data, and quick action buttons. Access real-time performance metrics and account overview.

Markets

Live cryptocurrency trading interface with real-time price charts, order placement, AI trading bots, and market analysis tools. Trade manually or rent intelligent algorithms.

Portfolio

Professional PAMM and MAM account management. Open managed accounts, allocate funds to professional traders, monitor performance, and generate detailed statements.

💰 Funds Management

Funds ▶

Complete wallet management including deposits, withdrawals, internal transfers, and swap between accounts. Manage crypto and fiat balances across all wallets.

• Deposit Funds
• Withdraw Funds
• Swap Between Accounts
• Transaction History

📈 Trading Features

Copy Trading ▶

Automatically mirror trades from successful traders. Browse trader marketplace, analyze performance metrics, allocate capital, and monitor copied strategies in real-time.

• Trader Marketplace
• My Copied Traders
• Performance Analytics
• Copy Trading Settings
Investment

Browse and subscribe to professional investment plans. Choose from conservative, balanced, or growth strategies with different risk levels and expected returns.

Stakes

Earn passive income through cryptocurrency staking. Stake various coins like ETH, ADA, SOL, DOT with competitive APY rates and flexible terms.

🔧 Support & Tools

Resources

Access educational materials, tutorials, market analysis, trading guides, and comprehensive documentation to enhance your trading knowledge.

Support

Get help from our customer support team. Submit tickets, access live chat, browse FAQ, and get assistance with any platform-related questions.

Referral

Earn commissions by referring new users to Trust BridgePro. Generate referral links, track earnings, and manage your referral network.

⚙️ Account Management

Settings

Manage account preferences, security settings, API keys, notification preferences, and personal information. Customize your platform experience.

KYC Status

Complete identity verification to unlock full platform features. Upload documents, track verification progress, and access higher withdrawal limits.

Notifications

View system alerts, trade confirmations, account updates, and important announcements. Manage notification preferences and stay informed.

💡 Navigation Tips

🔍 Quick Access

Use the sidebar to jump between features quickly without losing your current work

📱 Mobile Friendly

On mobile, tap the menu button to access the full sidebar navigation

🎯 Active States

The highlighted item shows your current location in the platform

📊 Submenus

Items with arrows (▶) contain additional sub-features and tools

Identity Verification

Learn everything you need to know about identity verification

KYC Verification Process

Complete identity verification to unlock all features

Video 1:51 min
KYC Verification Process
Complete identity verification to unlock all features
1:51 min

📖 Written Guide

Why KYC? Identity verification ensures account security and regulatory compliance while unlocking withdrawal capabilities and advanced features.

1

Access KYC Section

Navigate to the sidebar and click "KYC Status"

2

Select Document Type

✓ National ID Card
✓ Driver's License
✓ International Passport
3

Upload Clear Photos

  • Front side of your ID document
  • Back side (if applicable)
  • Ensure all text is readable and corners are visible
4

Proof of Address

Upload a recent document (within 3 months):

  • Utility bill (electricity, water, gas)
  • Bank statement
  • Government correspondence
5

Submit & Wait

Review all details and submit. Verification typically takes 24-72 hours.

Features Unlocked After Verification

💰 Fund Withdrawal
📈 Copy Trading
🤖 AI Trading Bots
💼 Investment Plans

Document Guidelines

Photo requirements and common issues

Text 3 min

Photo Quality Requirements

Good Quality

  • High resolution and sharp
  • All corners visible
  • Text clearly readable
  • Good lighting, no shadows
  • No reflections or glare

Poor Quality

  • Blurry or pixelated
  • Partial document visible
  • Text unreadable
  • Dark shadows or poor lighting
  • Screenshots or photocopies

Pro Tips for Quick Approval

📱 Use your phone camera for best quality
💡 Take photos in bright, natural lighting
🖤 Place documents on dark background
✏️ Ensure profile name matches ID exactly
📅 Check document expiration dates

Common Rejection Reasons

⚠️ Expired identification documents
⚠️ Name mismatches between documents
⚠️ Poor image quality or visibility
⚠️ Wrong document types submitted

Funds Management

Learn everything you need to know about funds management

Making Deposits

Fund your account with cryptocurrency

Video 12 min
Making Deposits
Fund your account with cryptocurrency
12 min

📖 Written Guide

1

Navigate to Deposits

Sidebar → Funds → Deposit

2

Choose Payment Method

Select Manual Crypto Payment for direct wallet transfers

3

Select Target Wallet

Choose destination: Crypto Wallet, Fiat Wallet, or Investment Account

4

Choose Network

🟢 TRC20 (Fast & Low Fees)
🔵 ERC20 (Most Compatible)
🟡 BEP20 (Binance Smart Chain)
5

Copy Deposit Address

Copy the generated wallet address exactly as shown

6

Send & Confirm

Send from your external wallet, enter amount, upload proof, submit request

⚠️ Security Reminders

  • Always verify network: Wrong network = lost funds
  • Double-check addresses: Crypto transactions are irreversible
  • Start small: Test with minimum amounts first

Withdrawals

Safely withdraw funds to external wallets

Video 10 min
Withdrawals
Safely withdraw funds to external wallets
10 min

📖 Written Guide

Prerequisites

✅ Completed KYC verification
✅ 2FA authentication enabled
✅ Sufficient available balance
✅ Valid withdrawal address

Withdrawal Process

1

Access Withdrawal

Sidebar → Funds → Withdraw

2

Select Source Account

Choose which wallet to withdraw from (Crypto, Fiat, or Investment)

3

Choose Cryptocurrency & Network

Select the crypto and matching blockchain network

4

Enter Details

  • Destination wallet address
  • Withdrawal amount
  • Review network fees
5

Security Verification

Complete 2FA verification and email confirmation

Withdrawal Limits

Unverified Users

Daily: $2,000

Monthly: $20,000

KYC Verified Users

Daily: $50,000

Monthly: $500,000

Account Swaps

Transfer funds between your internal wallets

Text 5 min

Internal Fund Transfers

Move funds between your wallets instantly without external transactions or fees.

1. Access Swap Function

Navigate to Funds → Swap Between Accounts

2. Select Source

📊 From Group: Crypto Wallet, Fiat Account, PAMM/MAM
💰 Source Account: Specific wallet with available balance

3. Select Destination

📊 Beneficiary Group: Target wallet type
💰 Beneficiary Account: Specific destination wallet

4. Enter Amount & Submit

Specify transfer amount and click "Submit Swap" for instant processing

Benefits of Internal Swaps

⚡ Instant transfers (no blockchain confirmations)
💸 No transaction fees
🔄 Portfolio rebalancing
📈 Prepare for investment opportunities

Investment Plans

Learn everything you need to know about investment plans

Starting an Investment

Browse and subscribe to investment plans

Video 15 min
Starting an Investment
Browse and subscribe to investment plans
15 min

📖 Written Guide

1

Access Investment Section

Click "Investment" in the sidebar to view your investment overview

2

Start New Investment

Click "Start Investment" to browse available plans

3

Review Investment Plans

📅 Investment duration
📊 Expected returns (daily/weekly/maturity)
💰 Minimum and maximum amounts
📝 Capital management description
4

Configure Investment

  • Payment Source: Select United States Dollar (USD) or preferred currency
  • Amount: Enter investment amount within plan limits
  • Review: Check investment summary and estimated returns
5

Subscribe & Monitor

Click "Subscribe" to activate. Monitor progress in the Investment section with real-time charts

Investment Plan Categories

🟢 Conservative Plans

Low risk, steady returns, stable cryptocurrencies

🟡 Balanced Plans

Medium risk, balanced growth, diversified portfolio

🔴 Growth Plans

Higher risk, maximum returns, emerging opportunities

Investment Strategies

Learn different investment approaches

Text 8 min

Investment Approaches

Conservative Strategy

Target: Capital preservation with modest growth

Risk Level: Low

Expected Returns: 8-15% annually

Best For: Risk-averse investors, beginners, retirement planning

Balanced Strategy

Target: Balanced growth with moderate risk

Risk Level: Medium

Expected Returns: 15-25% annually

Best For: Experienced investors seeking steady growth

Growth Strategy

Target: Maximum returns with higher risk tolerance

Risk Level: High

Expected Returns: 25-40% annually

Best For: Experienced traders, high risk tolerance

Investment Tips

🎯 Diversification

Spread investments across multiple plans to reduce risk

⏰ Time Horizon

Match investment duration with your financial goals

💰 Start Small

Begin with conservative amounts to learn and gain experience

📊 Regular Review

Monitor performance and adjust strategy as needed

Trading Features

Learn everything you need to know about trading features

Copy Trading

Automatically follow successful traders

Video 15 min
Copy Trading
Automatically follow successful traders
15 min

📖 Written Guide

What is Copy Trading?

Mirror the trades of experienced investors in real-time. Their trades are automatically executed in your account with proportional sizing.

1

Browse Traders

Navigate to "Copy Trading" to access the Traders Marketplace

2

Analyze Performance

📈 Success Rate
💼 Share of Profits
✅ Wins vs Losses
🔔 Signal Quality
🤝 Support Availability
3

Review Trader Profile

Click "View Profile" to see detailed information:

  • Bio and trading strategy
  • Performance history and charts
  • User reviews and ratings
  • Live market performance
4

Start Copying

Click "Copy This Trader" and configure:

  • Select payment source (crypto/fiat wallet)
  • Enter trading capital amount
  • Review minimum requirements
  • Submit to begin automatic copying

Copy Trading Benefits

🤖 Automated execution
📊 Professional strategies
⚡ Real-time copying
🛡️ Risk management
📱 24/7 monitoring
💰 Proportional sizing

Portfolio Management

Learn everything you need to know about portfolio management

PAMM & MAM Accounts

Professional portfolio management setup

Video 20 min
PAMM & MAM Accounts
Professional portfolio management setup
20 min

📖 Written Guide

Professional Portfolio Management

Account Setup Process

1

Open New Account

Navigate to "Portfolio" → "Open New Account"

2

Select Account Type

Choose between PAMM or MAM based on your preference

3

Configure Settings

  • Base Currency: USD (U.S. Dollar)
  • Leverage: 1:50 (example)
  • Risk Preference: Conservative/Moderate/Aggressive
4

Fund Your Account

Choose funding method and enter initial deposit amount

5

Find & Allocate Manager

Click "Find Manager" to browse professional managers and allocate funds

Manager Selection Criteria

📈 Performance History
📊 Holdings Breakdown
📅 Recent Reports
⭐ User Reviews
🎯 Risk Management
💼 Experience Level

Portfolio Quick Actions

💰 Deposit Funds

Quickly add money to your portfolio account

🔄 Transfer Funds

Move funds between different accounts

📄 Generate Statement

Download official PDF reports of portfolio performance

Portfolio Analytics

Understanding performance metrics and reports

Text 10 min

Performance Tracking

Monitor your PAMM/MAM portfolio performance with comprehensive analytics and real-time reporting.

Key Performance Metrics

Total Returns

Overall percentage gain/loss since inception

Time-Weighted Returns

Performance adjusted for timing of deposits/withdrawals

Risk Metrics

Maximum drawdown, volatility, and Sharpe ratio

Asset Allocation

Distribution of investments across different assets

Report Types

📊 Performance Summary

Monthly overview of gains, losses, and portfolio changes

💹 Trading Activity

Detailed log of all trades executed by your manager

💰 Fee Statement

Breakdown of management fees and performance charges

📈 Risk Analysis

Comprehensive risk assessment and exposure analysis

Monitoring Best Practices

📅 Review performance monthly, not daily
📊 Focus on risk-adjusted returns
⚖️ Compare against relevant benchmarks
📞 Maintain communication with your manager
🔄 Rebalance allocation periodically